Terms and Conditions

1. Definitions

Agreement: These Terms and Conditions, together with the registration form and any other documents referred to within these Terms and Conditions.
Parent: The individual who registers the student for services provided by Spark Academy and is responsible for payment of fees.
Student: The child or young person receiving tutoring services from Spark Academy.
Services: The tutoring services provided by Spark Academy, including online tutoring, in-person tutoring, and hybrid tutoring.
Spark Academy: CRT Enterprises Ltd trading as Spark Academy.
Fees: The charges payable by the Parent for the provision of Services as set out in the Agreement.
Enrolment Fee: The annual fee charged to cover the setup costs of registration.
Flexible Plan: A payment plan with a minimum commitment of three months, thereafter rolling monthly with a 30-day notice period for cancellation.
Annual Plan: A payment plan committing to 12 months of Services with no cancellation option within this period.
Online Tutoring: Tutoring services delivered via the internet over 47 weeks per year.
In-person Tutoring: Tutoring services delivered face-to-face over 38 weeks per year.
Hybrid Tutoring: A combination of online and in-person tutoring services.

2. Company Information

SPARK ACADEMY is operated under CRT Enterprises Limited, registered in England and Wales.

Company Number: 08451292

Registered Office: CRT House, 176 Melton Road, Leicester, LE4 5EE

VAT Number: 193433107

Contact Details

Telephone: 0116 266 5920
Address: Spark Academy, CRT House, 176 Melton Road, Belgrave, Leicester, LE4 5EE
Email: admin@spark-academy.co.uk

3. Agreement Overview

By enrolling a Student in Spark Academy, the Parent agrees to these Terms and Conditions, forming a binding Agreement.

The Agreement begins on enrolment and continues until terminated under these Terms.

4. Services Offered

4.1 Online Tutoring

4.1.1 Spark Tribe - Group Tutoring

Affordable online group tutoring with larger classes.
Lessons run Monday–Thursday, 5:40 pm – 8:00 pm (subject to variation).
Interactive group sessions promoting collaboration.
Access to Spark Learning platform.

4.1.2 Spark 1:1 Online Tutoring

Personalised one-to-one tutoring sessions.
Tailored to individual student needs.
Access to Spark Learning platform resources.

4.2 In-Person Tutoring

Face-to-face lessons over 38 weeks per year.
Structured learning with experienced tutors.
Hands-on interactive activities.
Access to Century Tech platform.

4.3 Hybrid Tutoring

Combination of in-person and online tutoring.
Online sessions over 47 weeks per year.
In-person sessions over 38 weeks per year.
Access to Spark Learning and Century Tech platforms.

5. Registration and Enrolment

5.1 Registration Process

Completion of online registration form required.
Includes student details and relevant information.
Enrolment fee required for in-person or hybrid tutoring.

5.2 Annual Enrolment Fee

Non-refundable fee for administrative setup.
Covers accounts, assessments, and resources.

6. Fees and Payment Terms

6.1 Online Tutoring Fees

Monthly subscription paid in advance.
Payments taken on the 1st of each month.
Pro-rata charges apply for mid-month enrolment.

6.2 In-Person and Hybrid Tutoring Fees

Annual Plan: 12-month commitment, no cancellation.
Flexible Plan: 3-month minimum, then rolling monthly with 30 days’ notice.

6.3 Payment Methods

Credit or debit card payments.
Payments due monthly or as agreed.

7. Charges for Overdue Fees

Late payment interest at 4% above NatWest base rate.
£25 charge per failed collection attempt.
Administrative and legal costs may be recovered.
Services may be suspended for non-payment.
Debt collection and legal action may be pursued.

8. Right to Cancel Within 14 Days

Cancellation allowed within 14 days of enrolment.
Must be requested via email.
Services already fully performed are non-refundable.
Partial charges apply if services have begun.
Materials must be returned at the Parent’s expense.

9. General Cancellation Terms

9.1 Cancellation by the Parent

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9. General Cancellation Terms

9.1 Cancellation by the Parent

The Parent may cancel the tutoring services provided by Spark Academy at any time after the initial 14-day cancellation period, subject to the terms outlined below.

9.2 Notice Period

To cancel the tutoring services, the Parent must provide written notice to Spark Academy, specifying the intended date of cancellation. The notice period shall be 30 days from the date of receipt of the written notice by Spark Academy.

9.3 Effect of Cancellation

Upon cancellation of the tutoring services, the Parent shall remain liable for any outstanding fees owed to Spark Academy up to the effective date of cancellation. Such fees shall be payable in accordance with the terms outlined in Section 6 (Fees and Payment Terms).

9.4 Cancellation Terms for Different Plans

Annual (12 Month) Plan

If the Parent cancels the Annual Plan before the expiry of the 12-month commitment period, they shall remain liable for payment of the full annual fee. No refunds shall be provided for early cancellation of the Annual Plan.

Flexible Plan

The Flexible Plan requires a minimum commitment of three months, after which it transitions to a rolling monthly agreement. Parents must provide 30 days' notice for cancellation after the initial three-month period. Cancellation within the 12-month commitment period shall incur payment of the remaining fees for the minimum term specified.

30-Day Subscription (Online Group Tutoring)

Parents opting for the 30-day subscription for online group tutoring may cancel their subscription at any time with 30 days' notice. The notice period commences from the date of subscription and must be provided in writing. The Parent remains liable for payment of the total contractual amount during the notice period, and no refunds shall be given if the Student does not attend lessons during the notice period.

Online 1:1 Tutoring (Block Sessions)

For Online 1:1 Tutoring, Parents must pay for blocks of 10 sessions in advance. Upon cancellation of the tutoring services, any unused sessions within a paid block shall not be refunded.

9.5 Refund Policy

If the Parent cancels the contract within the time period stipulated in this agreement, Spark Academy will make any repayment without undue delay and no later than 14 days after the day the Parent communicates cancellation in writing. Refunds will be made using the same payment method unless otherwise agreed, and no fees will be incurred by the Parent.

9.6 Notice of Payment Failure

Spark Academy reserves the right to cancel and stop the Student’s course with immediate effect should a monthly payment remain outstanding for longer than 5 days.

10. Refunds

10.1 Eligibility for Refunds

Refunds shall be issued in accordance with this section and applicable conditions.

10.2 Refund Policy

Spark Academy operates a refund policy in compliance with the Consumer Rights Act 2015 and relevant consumer protection legislation.

Refunds will not be provided in the following circumstances:

Cancellation after the 14-day cooling-off period. The Parent remains liable for services used up to cancellation.
Cancellation of Annual Plan. No refunds for early termination.
Unused block sessions for Online 1:1 Tutoring.
Missed lessons. No refunds are given, but learning materials will be provided via the e-learning platform.

10.3 Exclusion of Pupil

A Pupil may be excluded for:

Breach of Spark Academy Rules;
Non-payment of Fees;
Unreasonable behaviour as determined by the Director.

In all cases of fixed or permanent exclusion, Fees remain payable as set out in this Agreement. Excluded pupils require written permission to re-enter premises.

10.4 Refund Process

Refund requests must be submitted in writing with supporting information.
Requests will be reviewed within a reasonable timeframe.
Approved refunds will be processed within 14 days.
Refunds are made using the original payment method unless agreed otherwise.

10.5 Dispute Resolution

Disputes will be resolved through informal negotiation. If unresolved, mediation or alternative dispute resolution may be used.

11. Service Interruptions, Force Majeure, and Dispute Resolution

11.1 Service Interruptions

Spark Academy aims to provide uninterrupted services but may experience interruptions due to external factors.

11.2 Force Majeure

Spark Academy is not liable for delays or failures caused by events beyond its control, including natural disasters, pandemics, war, strikes, or governmental restrictions.

During such events, obligations are suspended and no refunds will be issued.

11.3 Remedies

Where possible, alternative arrangements or rescheduling will be offered.

11.4 Dispute Resolution

Disputes will be addressed through negotiation and, if necessary, mediation or other legal resolution methods.

11.5 Communication

Spark Academy will communicate interruptions via contact details provided at registration.

11.6 No Liability During Force Majeure

Spark Academy is not liable for losses or damages during Force Majeure events.

12. Responsibilities of Parents, Guardians, and Students

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12. Responsibilities of Parents, Guardians, and Students

12.1 Supervision and Conduct

Parents or legal guardians are responsible for supervising their child's participation in Spark Academy's tutoring services, whether online or in-person. They must ensure the child behaves respectfully and appropriately during sessions and follows Spark Academy’s behavioural expectations.

12.2 Attendance and Punctuality

Parents or legal guardians must ensure that their child attends tutoring sessions punctually and regularly according to the agreed timetable. Any absences or late arrivals should be communicated to Spark Academy in advance where possible.

12.3 Participation and Engagement

Parents or legal guardians are expected to encourage active participation, completion of tasks, and engagement in learning activities. They should also support use of Spark Academy’s e-learning platforms and resources outside of scheduled sessions.

12.4 Communication

Parents or legal guardians must maintain open communication with Spark Academy regarding progress, concerns, and any relevant updates. All communication must be conducted in a respectful and professional manner.

12.5 Compliance with Policies and Procedures

Parents or legal guardians must ensure familiarity with and compliance with Spark Academy policies, including data protection, health and safety, and acceptable use of technology.

12.6 Collaboration with Spark Academy

Parents or legal guardians are encouraged to collaborate with Spark Academy to support the child’s learning journey and development.

13. Medical Information

13.1 Disclosure of Medical Conditions

Parents or legal guardians must disclose any relevant medical conditions, allergies, or special requirements before tutoring begins.

13.2 Confidentiality and Data Protection

All medical information will be treated confidentially in accordance with GDPR and relevant data protection legislation. It will only be used to support the child's participation and safety.

13.3 Consent for Emergency Treatment

Parents or legal guardians consent to Spark Academy seeking emergency medical treatment where necessary during tutoring sessions. Reasonable efforts will be made to contact parents unless immediate treatment is required.

13.4 Notification of Changes

Parents or legal guardians must notify Spark Academy of any changes to medical conditions or requirements promptly.

13.5 Indemnification

Parents or legal guardians indemnify Spark Academy against claims arising from emergency medical treatment provided in good faith.

14. Complaints Procedure

14.1 Lodging a Complaint

Complaints must be submitted in writing to admin@spark-academy.co.uk and should include relevant details and evidence.

14.2 Investigation and Resolution

Spark Academy will acknowledge and investigate complaints promptly and fairly.

14.3 Resolution and Redress

Where appropriate, Spark Academy may offer apologies, refunds, or service adjustments.

14.4 Escalation

If unresolved, complaints may be escalated to external dispute resolution such as mediation or arbitration.

14.5 Record Keeping

Records of complaints will be retained in accordance with data retention policies and may be reviewed by regulators.

14.6 Compliance

Spark Academy complies with relevant legislation including the Consumer Rights Act 2015 and ADR regulations.

15. Pupil Property

15.1 Responsibility for Personal Property

Spark Academy is not responsible for loss, damage, or theft of personal belongings brought to sessions.

15.2 Use of Resources

Academy resources must be used for educational purposes only. Misuse may result in disciplinary action.

15.3 Reporting Loss or Damage

Any loss or damage should be reported immediately to staff for documentation and investigation.

15.4 Liability Waiver

Students and parents acknowledge the risks of bringing personal property and waive claims against Spark Academy where permitted by law.

15.5 Insurance

Parents are encouraged to obtain appropriate insurance for personal belongings.

16. Data Protection and GDPR

16.1 Compliance with Data Protection Laws

Spark Academy complies with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

16. Data Protection and GDPR

16.1 Compliance with Data Protection Laws

Spark Academy is committed to complying with all applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and any other relevant legislation concerning the processing of personal data.

16.2 Collection and Use of Personal Data

Spark Academy collects and processes personal data provided by Parents or legal guardians for the purposes of providing tutoring services, managing enrolments, communicating with Parents or legal guardians, and ensuring the health, safety, and welfare of Students.

Personal data may include names, contact details, educational background, medical information, and any other relevant information necessary for service delivery.

16.3 Lawful Basis for Processing

Personal data is processed on the basis of consent, contractual necessity, legal obligations, and legitimate interests. Consent is provided during enrolment and governed by Spark Academy’s Privacy Policy.

16.4 Data Security and Confidentiality

Spark Academy implements appropriate technical and organisational measures to protect personal data, including encryption, access controls, and security assessments. Data is only accessible to authorised personnel and is not shared without lawful justification.

16.5 Rights of Data Subjects

Parents, legal guardians, and Students have rights including access, rectification, erasure, restriction, and objection to processing of personal data. Requests must be submitted in writing and will be handled in accordance with applicable law.

16.6 Data Retention

Personal data is retained only as long as necessary for legal, regulatory, and operational purposes and is securely disposed of when no longer required.

16.7 International Data Transfers

Personal data may be transferred outside the EEA where necessary. Appropriate safeguards will be applied to ensure compliance with data protection laws.

18. Licence to Use the Website and E-Learning Platform

18.1 Grant of Licence

Spark Academy grants a non-exclusive, non-transferable, revocable licence to access its website and e-learning platform for educational purposes only.

18.2 Permitted Use

The platform must only be used for learning-related activities in accordance with Spark Academy’s policies.

18.3 Prohibited Activities

Copying, scraping, or distributing platform content
Using automated systems or bots
Transmitting spam or malicious software
Attempting unauthorised access or interference
Uploading viruses or harmful code
Collecting personal data unlawfully
Commercial use without permission
Impersonation or fraud

18.4 User Content

User Content may be submitted for educational purposes. Spark Academy is granted a licence to use such content for service delivery.

18.5 Intellectual Property

All intellectual property rights remain owned by Spark Academy or its licensors.

18.6 Termination of Licence

Access may be suspended or terminated for breach of terms or harmful behaviour.

18.7 Disclaimer of Warranties

The platform is provided “as is” without warranties of any kind.

18.8 Limitation of Liability

Spark Academy is not liable for indirect or consequential damages arising from platform use.

19. Damage to Spark Academy Property

19.1 Responsibility for Damage

Parents or legal guardians are financially responsible for any damage caused by their child to Spark Academy property.

19.2 Reporting Damage

All incidents of damage must be reported immediately to staff or tutors.

19.3 Assessment of Damage

Spark Academy will assess the damage and determine repair or replacement costs.

19.4 Liability for Costs

Parents or legal guardians must pay repair or replacement costs within 30 days of receiving an invoice.

19.5 Dispute Resolution

Disputes will be resolved through negotiation and, if necessary, mediation or alternative dispute resolution.

19.6 Consequences of Non-Payment

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19. Damage to Spark Academy Property

19.6 Consequences of Non-Payment

Failure to pay for damages within the specified timeframe may result in the suspension of tutoring services until payment is received. Spark Academy reserves the right to take legal action to recover the costs if necessary.

19.7 Exclusion for Repeated Offenses

In cases where a Student repeatedly causes damage to Spark Academy property, Spark Academy reserves the right to exclude the Student from tutoring services. Such exclusion shall be in accordance with Spark Academy's published procedures, and the Parent or legal guardian shall remain liable for any outstanding fees and costs.

19.8 Preventive Measures

Spark Academy shall take reasonable measures to maintain a safe and secure environment to minimise the risk of damage to property, including providing clear guidelines on appropriate use of facilities and supervising Students during tutoring sessions.

20. Health and Safety

20.1 Compliance with Health and Safety Regulations

Spark Academy is committed to providing a safe and healthy environment for Students, staff, and visitors. All activities shall comply with the Health and Safety at Work etc. Act 1974 and relevant legislation.

20.2 Responsibilities of Spark Academy

Spark Academy shall implement health and safety policies, conduct risk assessments, and ensure facilities and equipment are maintained safely. Staff will receive appropriate health and safety training.

20.3 Responsibilities of Parents and Students

Parents must ensure their child understands and follows all health and safety rules. Students must comply with instructions and report any concerns immediately.

20.4 Emergency Procedures

Spark Academy shall provide clear emergency procedures, including evacuation plans, for fire, medical emergencies, or other incidents. Parents must ensure Students are aware of these procedures.

20.5 First Aid and Medical Assistance

Qualified first aid personnel will be available during sessions, with appropriate first aid supplies accessible. In emergencies, Spark Academy will provide assistance and contact emergency services where necessary.

20.6 Reporting and Recording Incidents

All accidents and incidents must be reported promptly. Spark Academy will maintain accurate records and implement follow-up measures where required.

20.7 Infectious Diseases and Public Health

Spark Academy will follow public health guidance regarding infectious diseases, including COVID-19. Parents must inform Spark Academy of any diagnosis or exposure and follow isolation guidance where applicable.

20.8 Health and Safety Reviews

Health and safety policies will be regularly reviewed and updated where necessary. Any changes will be communicated to Parents and Students.

21. Safeguarding and Child Protection

21.1 Commitment to Safeguarding

Spark Academy is committed to safeguarding and promoting the welfare of all Students in accordance with the Children Act 1989, the Children Act 2004, and statutory guidance including Keeping Children Safe in Education.

21.2 Responsibilities of Spark Academy

Spark Academy shall appoint a Designated Safeguarding Lead (DSL) responsible for safeguarding oversight. All staff will receive regular safeguarding training and must follow safeguarding policies at all times.

21.3 Reporting Concerns

Any safeguarding concerns must be reported immediately to the DSL, including concerns relating to abuse, neglect, or exploitation. All reports will be taken seriously and acted upon promptly.

21.4 Confidentiality and Information Sharing

Safeguarding concerns will be handled confidentially and in accordance with data protection laws. Information will only be shared with relevant authorities on a need-to-know basis.

21.5 Parental Involvement

Parents or legal guardians will be informed of safeguarding concerns unless doing so may place the child at further risk of harm. Collaboration with parents is encouraged where appropriate.

21.6 External Agencies

Spark Academy will cooperate fully with external agencies such as social services and the police where safeguarding concerns arise.

21.7 Online Safety

Students are expected to follow safe online practices when using Spark Academy systems and platforms. Spark Academy will implement safeguards to protect Students during online learning activities.

21.7 Online Safety

Spark Academy recognises the importance of online safety and has established policies and procedures to protect Students while using the e-learning platform and other online resources.

Parents or legal guardians are encouraged to monitor their child's online activities and ensure they understand safe online practices.

21.8 Regular Review

Spark Academy shall conduct regular reviews of its safeguarding and child protection policies and procedures to ensure ongoing compliance with legal requirements and best practices. Any changes will be communicated to Parents, legal guardians, and Students in a timely manner.

22. Equal Opportunities and Inclusion

22.1 Commitment to Equality and Inclusion

Spark Academy is committed to promoting equality and inclusion and ensuring that all Students, Parents, and staff are treated fairly and with respect, in accordance with the Equality Act 2010.

22.2 Non-Discrimination Policy

Spark Academy does not discriminate on the basis of race, ethnicity, nationality, gender, sexual orientation, disability, religion or belief, age, or any other protected characteristic. All Students have equal access to services and resources.

22.3 Reasonable Adjustments

Reasonable adjustments will be made where possible to support Students with disabilities or special educational needs. Parents are encouraged to inform Spark Academy of any requirements at enrolment.

22.4 Anti-Bullying Policy

Spark Academy operates a zero-tolerance policy towards bullying, harassment, and discrimination. All incidents will be addressed promptly under disciplinary procedures.

22.5 Inclusive Curriculum

Spark Academy aims to provide an inclusive curriculum that reflects diversity and ensures all Students feel represented and included.

22.6 Staff Training and Awareness

Staff receive ongoing training on equality, diversity, and inclusion to maintain a supportive and welcoming environment.

22.7 Monitoring and Evaluation

Policies and practices are regularly reviewed to ensure effectiveness. Feedback from Students, Parents, and staff is used to improve inclusivity.

22.8 Reporting and Addressing Issues

Concerns relating to equality and inclusion should be raised through the complaints procedure in Section 14. All issues will be investigated and addressed appropriately.

23. Termination of Agreement

23.1 Termination by the Parent

The Parent may terminate the agreement at any time, subject to written notice as set out in Section 9 (General Cancellation Terms). The notice period shall be 30 days from receipt of written notice by Spark Academy.

23.2 Termination by Spark Academy

Spark Academy reserves the right to terminate the agreement and cease providing services with immediate effect in the following circumstances:

Non-payment of fees as outlined in Section 7 (Charges for Overdue Fees)
Repeated breach of Centre Rules or policies
Unreasonable behaviour affecting Students, staff, or reputation
Any material breach of these Terms and Conditions

23.3 Effect of Termination

Upon termination, all obligations cease except for outstanding payment obligations or clauses that survive termination. The Parent remains liable for fees up to the termination date.

No refunds will be issued except where expressly stated in Section 10 (Refunds).

23.4 Return of Property

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23. Termination of Agreement

23.4 Return of Property

Upon termination of the agreement, the Student shall return any property, materials, or equipment belonging to Spark Academy in their possession. The Parent shall be liable for any costs associated with the replacement of property not returned or returned in a damaged condition.

23.5 Access to E-Learning Platform

Access to the Spark Academy e-learning platform and any related resources shall be terminated on the effective date of termination of the agreement. The Parent and Student must cease using all login credentials and shall not attempt to access the platform thereafter.

23.6 Post-Termination Obligations

Any provisions of this agreement that by their nature should survive termination, including but not limited to payment obligations, confidentiality, and liability clauses, shall remain in full force and effect after termination.

23.7 Dispute Resolution

Any disputes arising out of or in connection with the termination of the agreement shall be resolved through informal negotiation where possible. If a resolution cannot be reached, either party may pursue mediation or other alternative dispute resolution methods in accordance with applicable law.

24. Miscellaneous Provisions

24.1 Amendments

Spark Academy reserves the right to amend these terms and conditions from time to time. Any changes will be communicated in writing or by email and will take effect upon notification. Continued use of services constitutes acceptance of the amended terms.

24.2 Governing Law and Jurisdiction

This agreement and any disputes arising from it shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes.

24.3 Severability

If any provision of this agreement is found to be invalid or unenforceable, it shall be modified or removed only to the extent necessary. The remaining provisions shall remain valid and enforceable.

24.4 Entire Agreement

This agreement constitutes the entire agreement between the parties and supersedes all prior agreements or understandings. The Parent acknowledges that no external statements or promises have been relied upon outside of this document.

24.5 Waiver

Failure by Spark Academy to enforce any right or provision shall not constitute a waiver of such rights. Any waiver must be expressly confirmed in writing.

24.6 Third-Party Rights

No third party shall have any right to enforce any term of this agreement under the Contracts (Rights of Third Parties) Act 1999.

24.7 Notices

All notices must be in writing and delivered by hand, post, or email to the relevant address provided.

Hand delivery: on receipt signature
Post: deemed received on the second business day after posting
Email: deemed received the next business day after sending